FAQ

Home » FAQ

What Linen Ladies offers and information vital to using our linens

We, the Linen Ladies think we have a valuable service to offer. We think we have covered all the necessary steps to insure that you have the linens you need at the appropriate dates and locations you have specified. We will package your linens with your name tag that will specify your inventory, address of the rental unit you are renting and your dates. Keep all your bags for your linen return (either to your realtor or pickup at the unit at check-out). Initial the RETURN Receipt that the inventory in the return bag is correct and matches our item count (see example below). PICKUP for NORTH CAPE MAY and Villas is at 9 AM!!

What should I do when I retrieve my linens as I arrive at my rental property?

PLEASE check your inventory and initial the return receipt for missing pieces as we reserve the right to charge your credit card appropriately to replace the missing pieces. You are responsible for any damage or loss to the linens and equipment you rented from us. If the linens are ripped or stained and cannot be used again your card will be charged to replace them (rental price). Equipment charge is the replacement value of the piece lost or damaged. Please note, LINEN LADIES of Cape May assumes no responsibility and/or liability for any injury and/or accidents due to the use or mis-use of any rental item.

Is there a retrieval fee if I mistakingly didnt follow all supplied directions?

RETRIEVAL FEE of $20 will be charged if we cannot pickup your linens because they are locked inside the unit or not returned to the realtor or left in such disarray that we have to collect and bag them ourselves because you did not. It is your responsibility to read the literature we provide and have your return order outside by the front door at 10 am or back to your realtor by 10 am.

How do I prepare my sheet set for return to Linen Ladies?

We ask that each sheet set be returned inside one of its pillowcases. Your confirmation email before your visit gives you all this information, it is also on your Return Receipt inside your bag and also on the stickers on the bag. There is a $5/sheet set handling fee if you disregard our return instructions. Our Baby equipment is picked up at check out. If it is raining please don’t leave unprotected.

Call us if so and we’ll come right away. Renie 609-884-3246

What happens If I include items from the house I rented in the return bags that were not originally deliverd in my order?

PLEASE do not give us mattress pads or bedding from the house. We don’t rent mattress pads and whatever bed coverings were on the beds when you arrived are the homeowner’s. Please leave them at the house. If returned to us, we will launder and make arrangements to take the items back at your expense (including the delivery fee). So pay attention to details when you are checking in.